Future of the CIO: Three skills you’ll need to succeed in 2021

The question for many CIOs (Chief Information Officers) is what they will do with their new-found authority – and whether they can hold on to it.  ZDNet. Mark Samuels. December 23, 2020

According to research by recruiter Harvey Nash and consultant KPMG, six out of ten (61%) CIOs report that IT leaders are more influential as a result of the crisis. The question for many is what they will do with their new-found authority, and whether they can hold on to it.

Lily Haake, head of the CIO Practice at Harvey Nash, says the increased influence of CIOs in 2020 is in sharp contrast to the response of boards to technology in the wake of the last major global shock – the great recession in 2008. Back then, the influence of the CIO dropped. Haake says successful CIOs need to be adaptable and collaborative. Purchasing of IT by non-IT managers continues to rise and tech chiefs will need to communicate across all lines of business.

“Technology ownership is becoming far more distributed. And it might be owned in some part by a CMO, CEO or MD, and the CIO really has to be able to influence all of those different people to drive a successful technology strategy,” she says.

Harvey Nash and KPMG research says the increased value of the technology leader during 2020 has been driven by CIOs leaning on their traditional role of delivering networks and IT infrastructure.

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